Shipping & Returns
When will my order ship?
At Radenso we pride ourselves on fast order fulfillment. All orders placed before 1:00 PM EST will ship same business day.
Continental United States - We offer free ground shipping for all orders over $30.00 within the continental United States. Expedited FedEx shipping is available at an extra charge shown at checkout after you enter your shipping address.
Canada, New Zealand (accessories only) - We use USPS for all orders. Your shipping charge is shown at checkout after you enter your shipping address.
FedEx 2 Day - arrives in two business days (excludes weekends)
FedEx 2 Day AM - arrives in two business days (excludes weekends, morning delivery)
FedEx Express Saver - arrives within three business days (excludes weekends)
FedEx First Overnight - arrives the next business day (includes Saturday, morning delivery)
FedEx Priority Overnight - arrives the next business day (includes Saturday)
FedEx Standard Overnight - arrives the next business day (excludes weekends)
Please see the FedEx website for detailed information about these shipping options: https://www.fedex.com/en-us/shipping.html
Please note: Depending on your shipping address, not all FedEx expedited delivery options may be available.
Due to distribution agreements, Radenso cannot ship the XP, Pro M or RC M directly to Canada. We also do not ship to Russia or the UAE. Please research all applicable laws in your local jurisdictions before ordering.
When do I receive tracking information?
You will receive tracking information automatically though e-mail once your order has been shipped.
Where do you ship from?
We ship directly from our headquarters in Cincinnati, Ohio, USA.
Can you ship my order without signature confirmation?
We require signature delivery for all orders over $100 to ensure our customers receive their highly valuable products.
What if I change my mind about the purchase?
For all purchases placed on Radenso.com: As long as the product has not been damaged and is in re-sellable condition with all product packaging in like new condition, we offer a 30-day money back guarantee from the date you received your order. Shipping cost on returns is not refundable or covered. Any product packaging and/or product parts that are returned damaged and/or missing will have the retail cost subtracted from the customer's refund total.