Radenso will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. At Radenso's discretion, Radenso will cover shipping costs.

Before sending anything to Radenso, please contact our Support Team by clicking on the Contact Us link at the bottom right of the main Support Page.

If our Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number

Prepare a package to return to Radenso.

Write your RMA number on the outside of the box and send it to the mailing address provided by Radenso Support.

Note: Please do not hand deliver your product to our office, even if you are local. We are not set up to receive visitors. Thank you!

Unauthorized returns will be denied and returned back to the shipper.

 

RADENSO WARRANTY

Radenso products are guaranteed against manufacturing defects one (1) year from the original date of purchase shown on your invoice/proof of purchase from Radenso.com or a Radenso authorized dealer. Radenso's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Radenso's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, modification of hardware or software, or normal wear and tear is not covered by this or any warranty. Radenso assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Radenso be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Radenso windshield radar detector products are not warrantied against water or any resulting damage. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees. Radenso reserves the right to refuse to perform warranty service where the product has been altered, modified, or serviced by someone other than Radenso or where the serial number has been tampered with or is missing and the product cannot be identified. Your warranty covers only the specific product you have purchased. What you must do to maintain and take advantage of this warranty: Provide a copy of the original proof of purchase/receipt from Radenso.com or your Radenso Authorized Dealer.

 

WARRANTY EXCLUSIONS

This warranty does NOT cover (1) damage to the product due to accident, neglect, misuse, fire, water, failure, damage or fluctuation of vehicles electrical system including but not limited to the battery, alternator, etc., damage resulting from batteries and/or accessories not manufactured by Radenso, or attachments: (2) Service which is required to comply with changes in the laws or regulations of any governmental body or agency; (3) Service performed by personnel other than Radenso personnel. Your receipt or proof-of-purchase is from a non-authorized dealer or was sold as used.

Limitation of Warranty: except as expressly provided herein, you are acquiring the product "as is" and "where is", without representation or warranty. Radenso specifically disclaims any representation or warranty including, but not limited to those concerning the merchantability and suitability of the product for a particular purpose. Radenso shall not be liable for consequential, special, or incidental damages including, without limitation, damages arising out of the use, misuse or mounting of the product.

The above limitations or exclusions shall be limited to the extent they violate the laws of any state. Radenso is not responsible for products lost in shipment between the owner and our service center. The included Radenso warranty is non-transferable.

 

RADENSO ULTIMATE EDITION & ULTIMATE EDITION 2.0 LIMITED WARRANTY

Radenso products are guaranteed against manufacturing defects five (5) years for the Radenso Ultimate Edition (U.S. and Canada) and a lifetime for the Radenso Ultimate Edition 2.0. Warranty starts from the original date of purchase shown on your invoice/proof of purchase from the Radenso authorized Platinum dealer. Radenso's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Radenso's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, modification of hardware or software, or normal wear and tear is not covered by this or any warranty. Radenso assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Radenso be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Radenso radar detector products are not warrantied against water or any resulting damage. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees. Radenso reserves the right to refuse to perform warranty service where the product has been altered, modified, or serviced by someone other than Radenso or where the serial number has been tampered with or is missing and the product cannot be identified. Your warranty covers only the specific kit you have purchased.

Warranty is only valid for the original owner, but warranty is only transferrable between vehicles under the same ownership and the removal and installation is done by a Platinum dealer.

What you must do to maintain and take advantage of this warranty: Any warranty work needed would need to be taken to a Radenso Platinum Dealer.