Here are frequently asked questions we receive about our company and products!

Radenso

Q: Where are you located?
A: We are located in Cincinnati, Ohio, USA.

Q: How long has Radenso been around?
A: Radenso was founded 2012.

Q: How do you compare to your competitors?
A: Our radar detectors are known for being very quiet due to low false alerts along with still having great range. We offer free lifetime red light / speed camera updates where our competitors charge a fee. Our customer service is located in our headquarters in Cincinnati and not outsourced. Our employees were radar detector enthusiasts before Radenso was started.

Q: Do you really have a ticket free guarantee?
A: Yes! We have a 1 year radar ticket guarantee for all radar detectors, a 1 year laser ticket guarantee for laser defense products.

Q: What if I buy your product and I change my mind?
A: We offer a 30 day money back guarantee on all of our windshield radar detectors purchased directly from Radenso.com.

Q: How much does it cost to update the software?
A: All software updates are free!

Q: What types of radar detectors do you offer?
A: We offer windshield detectors and a remote (hidden) detector.

Q: What are the advantages of having GPS on a radar detector?
A: The GPS allows for several great features. Red light and speed camera alerts as you get closer to the intersection, ability to lockout (mute) frequent stationary false radar alerts, auto muting at custom speeds, user interest point reminder (examples would be potholes, frequent area where deer are near the road, a spot where a hidden driveway is).

Radar

Q: I thought radar detectors are illegal?
A: For personal vehicles radar detectors are only illegal in Virginia, Washington D.C. and military bases. In all other 49 U.S. states they are completely legal.

Q: Can police use radar while they are driving?
A: Yes they can! Radar can obtain your speed when a officer is driving behind you, in front of you and even driving the opposite direction driving towards you.

Q: Why don't you offer a wireless radar detector?
A: Since wireless radar detectors use batteries, your power slowly decreases immediately as you begin using the detector which means your range decreases over time without warning. Because of this, we will never sell a battery powered radar detector and never recommend using one.

Laser

Q: Can police use laser while they are driving?
A: No, a police officer must be stationary to use a laser (LIDAR gun) to obtain your speed.

Q: Is your laser defense system illegal?
A: It is only illegal in the following states: California, Colorado, Illinois, Minnesota, Nebraska (questionable), Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and Washington DC.

Troubleshooting

Q: My radar detector didn't alert me of a police officer. Is it defective?
A: Just because police are in a vehicle does not mean they have their radar system powered on. Also, if you see a officer with a electronic gun in their hand it could be a laser gun where they were aiming at other vehicles around you.

Q: I just drove by a camera, how do I know if it is a red light or speed camera?
A: Most cameras on traffic lights are simply traffic monitoring cameras and do not give any citations, however please check this article for more information.

 

Other Questions

Q: I would like to speak to someone regarding your company and products.
A: Feel free to call or e-mail us! Our phone number is 1-888-RADENSO (1-888-723-3676). We are open Monday through Friday from 9:00 AM to 5:00 PM EST (except U.S. Holidays). If you call when we are closed, please leave a voicemail and we will return your call the next business day.

DISCLAIMER:
All information on this website is provided for informational & educational purposes only and is not intended to be, nor should it be construed as legal advice. Although every effort has been made to assure that this information is up-to-date as of the date of publication, no warranty or representation as to its accuracy is made. Check your local regulations. Radenso assumes no liability or responsibility for any errors or omissions in the content of the site.